Frequently Asked Questions


How do I know what size I am?

Size Charts are located on our Website & Instagram Profile (@shopcleo.co). If you are unsure of your size it is recommended that you please take the time to measure your pets to avoid the chance of ordering and receiving the incorrect size. We want everyone to be happy with their order! 

I need a smaller or larger size

No problem! Shoot us an email or message and we can arrange a size that’s purrfect for you! 

How much does shipping cost?

CANADA: $2.50CAD

USA: $7.00CAD

INTERNATIONAL: $9.00CAD

Shipping rates are also listed under Shipping & Returns

When will my order ship?

Typically 2-5 business days. Your order is prepared and completed 2-3 business days after it is placed, it is then shipped within 1-2 business days after completion. Thank you for your patience! 

How long will my order take to arrive?

Domestic (Canada/USA): 1-2 weeks

International: 1-3 weeks